The Guest and Service Director is responsible for overseeing front of house operations, guest experience, scheduling, reservations, and service standards throughout One65. This position plays a key leadership role in supporting hospitality excellence, team accountability, and overall guest&n...
Offer and profile description
Essential Duties & Responsibilities
Oversee hiring and onboarding of front of house staff and hostesses
Manage staff scheduling and shift coordination
Handle guest relations, service recovery, and complaint resolution
Oversee reservations management and guest communication
Coordinate VIP guest experiences and special requests
Lead and oversee daily pre-shift briefings with service staff
Track guest feedback and assist with service improvement initiatives
Coordinate with events and private dining teams regarding guest experience and operational needs
Support service standards, staff accountability, and operational organization
Assist with daily floor leadership and front of house operations as needed
Spoken language(s)
English
Level of experience required
Senior (+10 years)
More information about the company
ONE65 is a multi-level culinary concept that presents four distinct modern French cuisine dining experiences under one roof. Ranging from casual to fine dining, each floor showcases its own individual concept and design: ONE65 Patisserie, ONE65 Bistro, ONE65 Lounge and O’ by Claude Le Tohic. Occupying six stories of a restored historic French Beaux Arts building at 165 O’Farrell Street, ONE65 is the first restaurant of its kind in San Francisco’s Union Square district. The vision of executive chef, partner, and acclaimed Michelin Star and James Beard Award winner Claude Le Tohic, ONE65 was designed in collaboration with San Francisco-based D-Scheme Studio, the award-winning architectural design firm behind Alexander’s Steakhouse (San Francisco and Cupertino), The Sea (Palo Alto), Stein’s Beer Garden (Mountain View) and many others.
ONE65 is an innovative multi-level culinary destination with French flair that offers four distinct modern dining experiences under one roof and is the vision of James Beard Award-winning Chef/Partner Claude Le Tohic. Ranging from casual to fine dining, each floor showcases its own individual concept and design. Everything at ONE65 is made in-house, from gourmet ice cream to beautiful loaves of fresh-baked bread.